REFUND POLICY

Quick summary: We offer a 7-day refund window for first-time purchases. Monthly and Quarterly plans are prorated. Day Passes are refundable if unused. Email billing@sportsheroes.in to request a refund.

1. Eligibility for Refund

Refunds are available for paid subscriptions (Day Pass, Monthly, Quarterly, and Yearly plans) under the following conditions: you request a refund within 7 days of your first purchase; the service did not work as described on our website; and you have not used the service extensively (defined as scoring more than 5 matches). Free Starter plan users are not eligible for refunds as no payment has been made.

2. How to Request a Refund

To request a refund, email us at billing@sportsheroes.in with your account email, order ID or transaction reference, the reason for your refund request, and the date of purchase. We will acknowledge your request within 24 hours and process eligible refunds within 5–7 business days.

3. Refund Processing

Approved refunds will be credited to the original payment method (UPI, credit card, debit card, or net banking). Processing times may vary depending on your bank or payment provider. Day Pass refunds are processed for the full amount. Monthly and Quarterly subscription refunds are prorated based on the remaining days in the billing cycle.

4. Non-Refundable Items

The following are not eligible for refunds: services already fully consumed (e.g., a Day Pass used for a full tournament day); custom development or white-label setup fees; any promotional or discounted purchases clearly marked as non-refundable at the time of purchase; and subscriptions older than 30 days.

5. Cancellation Policy

You may cancel your subscription at any time from your account settings or by contacting support. For recurring plans (Monthly, Quarterly, and Yearly), cancellation takes effect at the end of the current billing period — you retain access until then. Day Passes cannot be cancelled once the day has started. No cancellation fees are charged.

6. Disputes

If you disagree with a refund decision, you may escalate by emailing legal@sportsheroes.in with the subject line "Refund Dispute" along with your original request details. We will review and respond within 5 business days. If the dispute remains unresolved, it shall be governed by the dispute resolution process outlined in our Terms of Service.

7. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of the Platform after changes constitutes acceptance of the revised policy.

8. Contact

For refund-related queries, contact us at billing@sportsheroes.in. For general support, reach out to support@sportsheroes.in. Our team typically responds within 24 hours on business days.